Question 1

What should I do if my dog wees on the carpet or couch?

Accepted Answer

Blot the area gently with paper towel or a clean cloth to soak up as much urine as possible — don’t scrub! Then lightly dab with cold water to dilute the area and blot again. Avoid using supermarket cleaners as they can set the stain or cause damage. Leave it and call us as soon as possible for professional treatment.

Question 2

What should I do if my dog poos on the carpet?

Accepted Answer

Carefully remove the solids using gloves and a paper towel. Dab the area with cold water (avoid hot) and gently blot — don’t rub or scrub. If there’s residue or staining, don’t use harsh chemicals — cover it with a cloth or towel and contact us for proper treatment.

Question 3

What should I do if my dog vomits on upholstery or carpet?

Accepted Answer

Scoop up any solids gently with a spoon or towel. Blot the remaining area with a damp cloth and cold water only. Avoid using vinegar, bleach, or strong cleaners as they may worsen stains or odours. Cover the area with a dry cloth until we can treat it professionally.

Question 4

Can you remove pet urine stains and smells from carpet and upholstery?

Accepted Answer

Yes — we use specialised enzyme-based treatments designed to break down urine and neutralise odours. 
While we can remove most stains and smells, if the urine has soaked into the underlay or padding, full removal may not be possible.

Question 5

What if the pet odour comes back after cleaning?

Accepted Answer

Sometimes odours trapped deep in carpet padding or furniture stuffing can resurface as the material dries. If this happens, contact us within 48 hours — we’ll advise next steps or retreat the area if needed.

Question 6

Can you remove pet hair during the clean?

Accepted Answer

We remove most surface pet hair as part of the cleaning process. However, heavy build-up or hair embedded deep in fabric may mean 100% hair removal is unrealistic.

Question 7

Do I need to do anything before you arrive?

Accepted Answer

If possible, vacuum the area and point out where any pet accidents occurred. The sooner we treat the spot, the better the results. If you’re unsure where the odour is coming from, we can help locate it during the clean.

City East Clean

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FAQ

Frequently asked questions